Frequently Asked Questions

Service FAQs

Q: How does the free diagnostic testing work?
A: It couldn't be easier:
1. Create an account so all of your information is on file.
2. Purchase our free diagnostic testing service by adding it to your cart.
3. Print a copy of the confirmation email which will be emailed after checkout.
4. Package and ship your iPod, iPhone, or Mac to our repair facility.
5. We diagnose your device and send you an affordable quote for the repair.

Q: What am I paying for at checkout if the diagnosis is free?
A: You are only prepaying for return shipping, that way if you choose not to proceed with a repair the device can be shipped back to you with no hassles.

Q: What happens if I do not want to have my iPod repaired?
A: No problem, we will offer to buy it so it can be refurbished and resold.

Q: How long does the free iPod diagnostic testing take?
A: You will be contacted by email within 24 hours of receipt with a repair quote. If you would like to proceed with the repairs simply log into your account to make a payment.

Q: What is the turnaround time on repairs?
A: Most repairs are completed and shipped within 24 hours of payment receipt.

Q: What is the difference between iPod Repair and iPod Parts?
A: If you decide to purchase a repair service we will repair the iPod for you (therefore you have to ship the unit to us). If you purchase an iPod Part, we will mail you the item (with tools) so you can perform the repair yourself.

Q: What iPod Models do you repair?
A: We repair all iPod and iPhone Models except iPod Shuffles.

Q: Will I lose my data?
A: We cannot guarantee that we will not need to restore your unit, therefore we recommend you back up any important files before sending us the unit..

Q: Do you use original Apple parts for iPod and iPhone repairs?
A: Yes, we only use original Apple parts for our repairs, only our batteries are 3rd party as they are a higher amperage for longer playback time.

Shipping FAQs

Q: What is covered when paying the shipping for the free diagnostic testing?
A: The shipping cost is for return shipping only, you are responsible for packaging and sending your iPod to us.

Q: How long will shipping take?
A: You have the option to choose your shipping method during the checkout process. Xpress Post usually takes 1-3 days and expedited will take 1-5 days depending on location. For next day delivery please choose Priority.

Q: Can I request overnight shipping?
A: Yes, you can select overnight shipping at the end of the checkout procedure.

Q: Do you ship Internationally?
A: Yes, we ship anywhere in the world. If you are having problems checking out from another country please let us know at sales@irepair.ca

Q: What is your lost package policy?
A: All packages are insured for the current value, if a package is lost it will be replaced or a refund for the insured amount will be given.

Q: Can I ship my iPod to you without prepaying for return shipping?
A: Yes, if you would like to skip the online process, please include all contact info with your iPod. Shipping will be added to the price of repair.

Q: Why haven't you sent me a box to ship my iPod in?
A: We do not send boxes to the customer. You have to package and mail it in yourself.

Q: Why did I pay for shipping?
A: The shipping cost calculated when you purchase a repair or diagnostic is for return shipping back to you.

Warranty FAQs

Q: How long is your warranty?
A: iPod repairs come with a 1 year warranty, iPhone and Mac repairs carry a 6 month warranty.

Q: What are the terms of your warranty?
A: Under warranty we will repair or replace any part(s) installed by us. Refunds will not be given on parts or repair work, however you may upgrade or trade-in your unit for a refurbished product from our catalog.